No. Products are subject to availability. A product being displayed on the website or added to your cart does not guarantee that it will remain available until your order is completed and verified from the supplier/vendor

No. An order confirmation means that we have received your order. It does not necessarily mean that your order has been packed or dispatched. You will receive relevant dispatch or delivery information when your order progresses.

Each product may have an estimated delivery timeline, which is displayed on the website for each product, when you add to cart, during checkout throughout your ordering process.

You may receive your order before the estimated timeline provided in some cases.

Delivery times can vary depending on the product, sourcing requirements, your location, logistics operations, and other circumstances.

Estimated delivery timelines are not guaranteed delivery dates unless expressly stated otherwise.

Contact us as soon as possible if your delivery address needs to be changed.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

You can contact us through the contact form provided on the House of EU website on the contact us page.

When contacting us about an order, please provide your order number so we can assist you more quickly.

By placing an order, you confirm that you have reviewed the information provided about the product, pricing, estimated delivery timeline, and applicable store policies.

You also agree to the applicable Terms & Conditions and Returns Policy.