At House of EU, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our brand.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using our website or placing an order with House of EU, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with House of EU, we may collect the following information:

Information You Provide to Us

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • City, state, and country
  • Order and purchase information
  • Payment-related information
  • Account login information, where applicable
  • Information you provide when contacting customer service
  • Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to operate our business, process your orders, provide customer support, and deliver our products.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider. House of EU does not intentionally store your complete debit or credit card details on our website.

Your payment information may therefore be subject to the privacy policies and security practices of the relevant payment provider.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders.
  • Confirm and communicate order details.
  • Arrange delivery of your House of EU purchases.
  • Contact you regarding your order.
  • Provide customer support.
  • Process payments and help prevent fraudulent transactions.
  • Manage your customer account, where applicable.
  • Respond to enquiries, complaints, and requests.
  • Improve our website, fragrances, products, and customer experience.
  • Understand how customers interact with our website.
  • Send promotional communications where you have agreed to receive them or where otherwise permitted by applicable law.
  • Conduct analytics and measure marketing performance.
  • Maintain the security and functionality of our website.
  • Comply with applicable legal, regulatory, tax, accounting, or other obligations.

3. Delivery and Logistics Providers

To fulfil and deliver your order, we may share information necessary for delivery with third-party logistics and courier providers.

This may include your:

  • Name
  • Phone number
  • Delivery address
  • Order details
  • Information necessary to complete delivery

We only provide information reasonably necessary for the relevant delivery or logistics service.

4. Service Providers and Third Parties

We may use third-party companies and service providers to help us operate House of EU and our website.

These may include providers involved in:

  • Payment processing
  • Website hosting
  • Website analytics
  • Email communication
  • Marketing
  • Customer support
  • Order fulfilment
  • Delivery and logistics
  • Fraud prevention
  • Website security
  • Technical services

These providers may have access to personal information only to the extent reasonably necessary to provide their services to us.

5. Marketing Communications

If you subscribe to our marketing communications, we may use your email address or phone number to send you information about:

  • New House of EU fragrances
  • Product launches
  • Promotions
  • Sales
  • Special offers
  • Events
  • Other House of EU updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important transactional communications relating to your orders or account.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support marketing and advertising activities.

Cookies may help us:

  • Keep items in your shopping cart.
  • Remember your preferences.
  • Understand how visitors use our website.
  • Measure website performance.
  • Improve our website and services.
  • Measure the effectiveness of advertising campaigns.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

7. Advertising and Analytics

We may use third-party analytics and advertising services to understand website activity and measure the effectiveness of our marketing.

These services may collect information about your interactions with our website through cookies, pixels, tags, or similar technologies.

This may include information such as:

  • Pages visited
  • Products or fragrances viewed
  • Actions taken on the website
  • Device and browser information
  • Approximate location information
  • Referral sources
  • Advertising interactions

Where applicable, these services may use this information to help us show relevant advertising or measure advertising performance.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should therefore avoid sending sensitive information through unsecured communication channels.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services.
  • Complete and maintain records of transactions.
  • Provide customer support.
  • Meet legal, accounting, tax, or regulatory requirements.
  • Resolve disputes.
  • Prevent fraud or misuse.
  • Enforce our agreements.

When personal information is no longer reasonably required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Object to or restrict certain processing of your information.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.
  • Request information about how your personal information is processed.

Some requests may be subject to legal or other legitimate limitations.

To exercise a privacy right, please contact us using the contact details provided below.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

13. International Data Transfers

Some of our service providers may process or store information outside Nigeria or outside the country in which you are located.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, products, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact House of EU through the contact information provided on our website.

House of EU

Website: houseofeu.com

By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.