At House of EU, every order is carefully prepared, inspected, packaged, and dispatched specifically for the customer. All sales are final.

1. No Returns or Exchanges

House of EU does not accept returns or exchanges.

Once an order has been placed and payment has been confirmed, the order is considered final and cannot be returned or exchanged for another product.

We do not accept returns or exchanges due to:

  • Change of mind
  • Choosing the wrong fragrance
  • Disliking the fragrance after receiving it
  • Fragrance preference or personal taste
  • Ordering the wrong size or quantity
  • No longer wanting the product
  • Finding another fragrance you prefer
  • Any other reason unrelated to an error or issue caused by House of EU

Because fragrance is a personal preference, we strongly encourage customers to carefully review the product information before placing an order.

2. No Refunds

House of EU does not offer refunds for completed purchases.

Once an order has been processed, customers are not entitled to a refund because they have changed their mind, do not like the fragrance, or no longer want the product.

Please ensure that you are comfortable with your selection before completing your purchase.

3. Please Review Your Order Before Payment

Customers are responsible for ensuring that their order details are correct before completing payment.

Please carefully check:

  • Fragrance selection
  • Quantity
  • Size
  • Delivery information
  • Recipient information
  • Contact details

House of EU will process orders based on the information provided at checkout.

4. Damaged or Incorrect Orders

While all orders are inspected and carefully packaged before dispatch, if you receive an item that is incorrect or arrives damaged, please contact House of EU within 24 hours of delivery.

You may be required to provide clear photographs or videos of:

  • The product received
  • The packaging
  • The shipping label
  • The damage or issue

This allows us to properly investigate the matter and determine the appropriate resolution.

Do not send any item back without first contacting House of EU and receiving instructions from us.

5. Unopened Products

An unopened or unused product does not qualify for a return or exchange simply because the customer has changed their mind or no longer wants the fragrance.

All purchases remain final once the order has been confirmed.

6. Delivery Issues

If you are unavailable to receive your order, provide an incorrect delivery address, or otherwise cause a delivery attempt to fail, additional delivery or logistics charges may apply where applicable.

Refusal to accept an order does not automatically qualify the customer for a refund.

7. Important Notice

By placing an order with House of EU, you acknowledge and agree that:

  • All sales are final.
  • Returns are not accepted.
  • Exchanges are not accepted.
  • Refunds are not provided for change-of-mind purchases.
  • Fragrance preference or dissatisfaction with how a fragrance smells on your skin does not qualify for a return, exchange, or refund.
  • Customers are responsible for reviewing their order details before completing payment.
  • Any issue involving an incorrect or damaged item must be reported within 24 hours of delivery.
  • House of EU must be contacted and provide instructions before any item is sent back.
  • House of EU reserves the right to assess and determine the appropriate resolution for verified order issues.

By completing your purchase, you confirm that you have read, understood, and agreed to this Returns & Exchange Policy.

Please choose carefully. All House of EU purchases are final.